Shipping policy
We ship to all 50 states in the USA.
Expanding internationally soon!
Safe 7 Pin accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Express shipping, are elevated in priority to meet the delivery deadline. All other orders are processed "typically" within 1-4 days. During peak season processing can take longer due to the small size of our business. All orders are shipped from our location in Austin, TX via USPS, UPS & DHL. Safe 7 Pin ships to all 50 U.S. states and abroad and follows the standard methods available by USPS, UPS and DHL.
**Please note: FedEx does not deliver to PO box addresses**
Returns
Our policy lasts 60 days. If 60 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 60 days after delivery, we will charge $25 for the restocking fee to the customer/s initiated the return for any provided reason/s.
Missing Items in Orders / Broken Items
At Safe 7 Pin, we strive to provide exceptional service and ensure your complete satisfaction with our products. In the rare instance that you encounter an issue with missing items from your gift box, we have established the following policy for filing claims:
1. Claim Submission Deadline:
You can file a claim for missing item/s by contacting us at contact@Theiagrown.com within 120 hours (5 days) after the items were signed for. Claims submitted beyond this 120-hour period will be automatically considered invalid.
2. Documentation Requirement:
If you fail to file a claim within the specified timeframe due to any of the following reasons, you will be required to provide necessary documentation:
1. Business/Leisure Travel: If you were on a business/leisure trip during the delivery period, please provide your itinerary tickets showing travel dates within the timeframe of the item/s delivery.
2. Death Certificate: If you experienced a bereavement with a funeral occurring within 7 days, either preceding or following the date of item/s delivery, provide the relevant death certificate.
Claim Processing:
Upon receiving your claim and any required documentation, our team will promptly review the information provided and take appropriate action to resolve the issue to your satisfaction.
Contact Information:
For any inquiries or assistance regarding missing item claims, please reach out to us at hello@safe7pin.com. We are committed to addressing your concerns and ensuring a positive experience with Theia.
Cancelations (if applicable)
1. We will cancel any order that has not already been shipped. If a tracking number has been created for the order, it is in the carriers hands and you must return the product(s) for us to issue a refund. You may email us to cancel though this way is subject to our customer service being able to get to your email before shipment.
2. Restocking fee
Safe 7 Pin reserves the right to charge customers a $15 restocking fee when canceling an unfulfilled order as all payment gateways commissions are non refundable anymore and product has to be restocked for other customers
Lost or Stolen Packages
At Theia, we understand the importance of receiving your orders promptly and securely. However, in the unfortunate event of a lost or stolen package, we have implemented the following policy to address such situations:
1. Reporting Lost Packages:
If your package shows as delivered to your address but is missing, it is imperative that you report the loss to us within 5 days of receiving your order for domestic shipments or within 4 weeks of placing your order for international shipments.
Upon reporting the lost package to us, we will initiate an inquiry with our carrier to investigate the matter and attempt to recover the lost package.
2. Reshipment in Case of Complete Loss:
If the carrier confirms that the package is a complete loss while in transit, we will reship your order to you at no additional charge, subject to stock availability.
***Please be aware that this policy does not cover any losses resulting from potential theft, and therefore, such cases are not eligible for refund or replacement.
3. Incorrect Shipping Address:
We want to ensure that your orders reach you accurately and in a timely manner. Therefore, it is important to provide us with a correct and complete shipping address.
Theia is not responsible for packages that are delivered to a wrong address due to an incorrect or incomplete shipping address provided by the customer.